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The order matters. Each phase builds on the preThe order matters. Each phase builds on the previous one, so follow them top to bottom. A few things to keep in mind as you test: The most critical test is Phase 4, Step 1 — when Agent 1 opens the unassigned chat, it must auto-assign. If that doesn't happen on a GET request, your backend might use a separate POST /assign endpoint instead, which is also fine — just find it in your collection.vious one, so follow them top to bottom. A few things to keep in mind as you test: The most critical test is Phase 4, Step 1 — when Agent 1 opens the unassigned chat, it must auto-assign. If that doesn't happen on a GET request, your backend might use a separate POST /assign endpoint instead, which is also fine — just find it in your collection.

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The order matters. Each phase builds on the preThe order matters. Each phase builds on the previous one, so follow them top to bottom. A few things to keep in mind as you test:
The most critical test is Phase 4, Step 1 — when Agent 1 opens the unassigned chat, it must auto-assign. If that doesn't happen on a GET request, your backend might use a separate POST /assign endpoint instead, which is also fine — just find it in your collection.vious one, so follow them top to bottom. A few things to keep in mind as you test:
The most critical test is Phase 4, Step 1 — when Agent 1 opens the unassigned chat, it must auto-assign. If that doesn't happen on a GET request, your backend might use a separate POST /assign endpoint instead, which is also fine — just find it in your collection.